Scot Britton II
I keep businesses running. 10 years, 7,823 tickets, zero excuses.
Greater Los Angeles Area · Looking for Work
10 years building networks and solving problems.
Versatile IT professional with a decade of experience across MSP helpdesk support, network infrastructure, low voltage cabling, and systems administration. Equally effective behind a ticket queue or 20 feet up a ladder — I deliver Tier 1/Tier 2 support in fast-paced managed services environments with hands-on expertise in Active Directory, Office 365, VoIP, firewalls, and endpoint management. Frequently assigned as the go-to engineer for critical outages and the primary point of contact for key accounts. I also leverage PowerShell automation to replace slow, tedious manual workflows—like user onboarding—massively reducing time spent and eliminating human errors.
My career spans an unusually wide range of environments — oncology networks, law firms, property management high-rises, banking, warehouses, grocery chains, and data centers. I bring both W-2 and independent contractor experience, with strong habits around billable hour tracking, photo documentation, technical writing, and client-facing accountability. Every statistic on this site comes from my own documented work notes.
Work Statistics
Every number below was calculated from my documented billable hours and detailed work notes — no estimates, no rounding up.
What I Bring to Your Team
Three things that set me apart from every other resume in your stack.
The Documented Professional
Every stat on this site comes from real billable hours and work notes. Years of independent contractor billing taught me to track everything — and a photography habit means I document job sites thoroughly. When I say I've resolved 7,823 tickets, I can show you the records.
The Calm in the Storm
Repeatedly assigned as the go-to engineer for critical outages and client-down scenarios across multiple MSPs. High-stress is my comfort zone — I've been the person you call when everything is broken.
Desk + Field Hybrid
Equally effective behind a helpdesk ticket queue or 20 feet up a ladder pulling cable. Most techs specialize in one — I deliver both, and I bring 23 miles of copper to prove it.
Skills & Capabilities
A decade of technical skill developed through hands-on field work, MSP environments, and enterprise IT support.
Help Desk & Support
Identity & Access
Productivity & Cloud
Networking
VoIP & Communications
Infrastructure & Cabling
Security Systems
Documentation & Design
Server & Administration
Homelab & Active Learning
Systems & Scripting
Live demonstrations of automation workflows and scripts I build to eliminate manual processes and reduce human error.
n8n Integration Workflows
Automated data pipelines connecting disjointed APIs to sync helpdesk tickets with alert systems instantly.
View Repositoryfunction New-ADUserFlow {
param([string]$User)
# Create AD Account
New-ADUser -Name $User -Path $OU
# Assign O365 License
Set-MsolUserLicense -User $User
# Provision completed!
}PowerShell Onboarding
Overhauled manual onboarding with PowerShell automation. Cuts deployment time and fully eliminates human error in Active Directory.
View RepositoryPython System Monitoring
Custom telemetry dashboards tracking system health in real-time, built with Python to prevent critical outages before they happen.
View RepositoryWork Experience
A timeline of my professional journey — from cabling technician to MSP support specialist.
Technology Support Specialist
Somos
Provide Tier 1 and Tier 2 support for 10-15 managed services clients, serving as the primary point of contact for key accounts including one 130+ user organization with regular onsite presence. Resolve complex issues across Windows workstations, networking, printers, O365, and VoIP. Manage Active Directory, Entra ID accounts, permissions, and group policies.
Low Voltage Technician
Inatel
Routed, terminated, and tested Cat5/Cat6 cabling for commercial network infrastructure. Installed and configured structured cabling systems including patch panels and wall jacks, performing all cable management and labeling to strict industry standards.
Helpdesk Analyst
Vallarta Supermarkets
Provided remote helpdesk support for 50+ grocery store locations, a distribution warehouse, and the corporate office. Diagnosed and resolved network, hardware, POS register, self-checkout kiosk, barcode scanner, and VoIP issues. Administered Active Directory accounts, O365 licenses, and group policies for a highly distributed workforce.
Low Voltage Technician / IT Specialist
Centerpointe Solutions Group
Continuation of Streamlined Technologies under a new name. Provided IT support and low voltage services across a wide range of commercial environments — warehouses, retail stores, offices, and more. Executed full cabling deployments and security system installations for diverse client sites, frequently serving as the liaison between cabling and IT provisioning teams.
Product Support Specialist
M-theory Group
Returned to M-theory to deliver remote MSP helpdesk support during the widespread shift to remote work. Executed disaster recovery operations, data backups, and networking security audits. Continued as a trusted escalation point for high-stress client-down scenarios.
IT Manager
Holstrom, Block & Parke
Served as sole IT Manager for 90+ users across 5+ office locations, managing all technical support, network infrastructure, hardware lifecycles, and specialized legal software.
Helpdesk Engineer
M-theory Group
Provided MSP helpdesk support across 30+ client accounts spanning healthcare (550+ user oncology network), legal, banking, property management, and more. Became the go-to engineer for high-stress critical outages and primary POC for key accounts. Covered Active Directory, O365, VoIP, and Fortinet firewalls, while assisting with data center rack installations.
Technician
Streamlined Technologies
Installed commercial low voltage data cabling (Cat5/Cat6) and deployed IP camera and access control systems across dozens of unique client sites — warehouses, auto shops, offices, and commercial facilities. Served as the on-site liaison for larger clients, including full office cabling deployments that handed off to MSP teams for IT provisioning.
Contact Me
Have a project in mind or looking for reliable IT talent? Reach out anytime.
Phone
(760) 515-7268
contact@srbii.com
linkedin.com/in/sbrittonii
GitHub
github.com/sbrittonii
Currently looking for new opportunities and always open to connecting.